Frequently Asked Questions

Everything you need to know about your journey to radiant skin.

When will my order ship?

All orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to monitor your delivery.

Are your products suitable for sensitive skin?

Yes, our formulas are designed with clean, high-quality ingredients. However, we always recommend performing a patch test on a small area of skin before full application.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs.

Do you test your products on animals?

Absolutely not. Timeless Skin Care is proud to be 100% cruelty-free. We never test our finished products or ingredients on animals.

How should I store my serums?

To maintain maximum potency, we recommend storing your serums in a cool, dark place away from direct sunlight. Our Vitamin C serums are best kept in the refrigerator.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.